Customer Services

Customer Service is happy to help you at any time, just call 734-544-3050 or 877-779-9707. Customer Service hours are from 8:30 a.m. to 5 p.m., excluding Holidays; evenings by appointment. The following are just some of the services we can assist you with:

  • Orient you to our system and services
  • Provide further assistance with understanding your available benefits or any problems relating to benefits, along with any charges, co-pays or fees
  • Complaints or problems with any services you are receiving
  • Accessing transportation services needed for medically necessary services, including specialty services identified by the Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) program
  • Information about providers who are accepting new consumers
  • Access to information about our affiliate partners including annual reports, organizational charts, list of Board Members, board minutes, and board meeting schedule.

Language Assistance

If you use a TTY, please contact Customer Services at 800-649-3777. Tell Michigan Relay to call 877-779-9707.

Additional Information